FAQ
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Do you ship to my country?
Currently we ship to the United Kingdom, the United States, Australia, and most European countries. If your country is not listed, please contact us via email viviannailshop@gmail.com, and we will try to accommodate your shipping request with special arrangements.
When will my order be shipped?
Most orders are processed within 1-3 business days before shipping. This does not include weekends and holidays. Please note that there may be slight delays due to high order volumes during peak times. We appreciate your understanding and patience.
What is the shipping rate?
Below are the standard shipping rates based on your country or region:
- For All Markets, standard shipping takes 3-10 working days and costs $5.99.
Free shipping is available to all regions on orders over $50 or for 2 or more items.
How long do the press-on nails last?
When applied with adhesive tabs, the press-on nails can last 1-2 weeks. For a longer-lasting hold, you can use nail glue, which typically lasts 2-3 weeks.
Can I reuse the press-on nails?
Yes! All of our press-on nails are handmade and reusable. For optimal care, please store them in the nail box provided when not in use.
How can I remove the press-on nails safely?
For removal tips and tutorials, please check out our official TikTok account, where we share helpful videos on applying and removing your press-on nails.